Cost-Effective. Immediate. Experts.

Focused expertise to magnify your ECM investment

Providing on-going management, support and administration of your Systemware ECM installation requires experienced resources to get the maximum return. Retaining staff for these positions is often challenging due to changing business needs and turnover. For many clients the available resources are spread across many disparate solutions resulting in lack of depth to optimally manage the Systemware environment.

Systemware Managed Services (SMS) is the solution. We provide an experienced team that specializes in the continuing care for your Systemware ECM solution. Utilizing a shared resource model, you can choose just the right amount of resource to respond quickly to user needs and on-going support. And for special projects when extra resources are needed, SMS can provide the expertise to get the work done cost-effectively.

Service options include:

Support and administer the Systemware environment on an on-going basis by responding to user requests, creating and updating document definitions, testing of applied maintenance, and responding to management needs.

Provide resources required to accomplish a specific project such as an upgrade, re-platform, migration, etc. Specialized skills are utilized during project to ensure milestones are achieved on schedule.

Complete responsibility to manage and administer the Systemware environment to ensure goals for performance, availability and resource utilization are consistently met. Proactive monitoring and preventive procedures to maximize availability. Review performance and optimize configuration to balance I/T resources. Schedule and maintain software currency to take advantage of latest software improvements.

SMS benefits include:

• Expert resources – no training required
• Flexible staffing model for any budget
• Direct access to Systemware software support team

Supported Operating Environments: z/OS, AIX, Solaris, Windows